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Maintenance and service

Scheduled inspections, load bank testing, and a 24/7 emergency line answered by our own field technicians — not a call centre reading from a script.

Service plans

Three levels of cover

Every plan is performed by Fingen technicians, on your generator's actual maintenance schedule — not a generic calendar.

Essential

Annual inspection

One scheduled inspection per year
Oil, filter, and coolant check
Battery and starting system test
Written condition report

Ask about Essential

Most common

Standard

Bi-annual + load testing

Two scheduled inspections per year
Annual load bank test at rated capacity
Remote monitoring included
Priority scheduling for repairs
Written condition report after every visit

Ask about Standard

Critical

Quarterly + 24/7 response

Four scheduled inspections per year
Bi-annual load bank testing
24/7 emergency response, < 4 hour target
Remote monitoring with proactive alerts
Dedicated account technician

Ask about Critical

On every visit

What we check

Engine oil, filters, and coolant levels and condition
Battery voltage, charge state, and terminal condition
Fuel quality and tank level, water and sediment check
Automatic transfer switch operation and settings
Control panel alarms, fault history, and firmware
Enclosure, exhaust, and cooling system condition